Digital-download purchases
Because our products are downloadable files, we generally cannot offer change-of-mind refunds once digital access is provided, except where required by law.
If your download does not arrive, the file cannot be opened, you were charged twice, or the content materially differs from its description, please contact us with your order number. We will review the problem and offer an appropriate resolution, which may include a working replacement file or refund.
This policy does not limit rights you have under applicable law.
Contact us
Email support@hometownprospectshq.com with your order number and a description of the issue.