FREQUENTLY ASKED QUESTIONS

A few helpful answers.

What am I buying?

A dated, downloadable directory of researched business locations. Each released city directory is $99 as a one-time purchase and contains more than 300 listings. You are buying information to explore, not guaranteed customers or a guaranteed number of working contacts.

Which directories are available?

Available now: Los Angeles area, San Diego.

Coming soon: Seattle, Chicago, San Francisco, Washington DC, New Orleans, New York City. These directories cannot be purchased or preordered yet; no release date is promised.

Visit Browse Directories for coverage, previews and purchase links.

What files will I receive?

One ZIP containing four files: an Excel workbook (.xlsx), a matching Directory CSV (.csv), a searchable Full Directory PDF (.pdf), and a separate Customer Guide PDF (.pdf). Download the ZIP and extract it to open the files.

Do I need Excel?

No. The Full Directory PDF contains the business listings in a searchable reading format. The Excel and CSV versions are included for customers who prefer filtering or using compatible software.

What information is included?

The 12 fields are Listing ID, Business, Business Type, What They Do, Street Address, City, ZIP Code, Published Phone, Published Email, Website, Last Checked and Notes. Fields may be blank where information was not established.

Where are the businesses located?

The Los Angeles edition covers selected neighborhoods and nearby communities listed in the product description and the workbook's Start Here tab. It is a curated selection, not every business in Los Angeles County. Each listing represents a physical location, not necessarily a separate owner or unique contact.

What does researched information mean?

We select locations, look for supporting public information and review key details. This does not mean we visited each location, called the phone number or tested email delivery. Check dates and material caveats appear in the directory.

Does every listing have both a phone number and an email?

No. Each included listing has a published business phone number, business email address or both. Not every listing contains both, and some contacts may be shared or role-specific. See Notes for relevant context.

Are the phone numbers and emails guaranteed to work?

No. More than 300 listings describes business locations, not a guaranteed number of working contacts. Public details can change. Emails may bounce, numbers may be disconnected and contacts may not reach the intended person. We do not call every number or test email deliverability. Verify important details before reaching out.

Are all the businesses newly opened?

No. Registration dates do not prove new openings, and this edition includes established businesses. Any relevant supported opening or change information is described in Notes rather than assumed.

Will the businesses want to hear from me?

We cannot know that in advance. A listing does not mean a business is expecting your message, needs your services or will respond. The directory is a starting point for your own research.

Will I get future updates?

Your purchase covers the dated edition shown. It is not a subscription and does not include automatic updates or future editions.

Can my team use the files?

Yes. The purchasing organization may use the files internally, including its offices, employees and contractors working on its behalf, under the customer-use terms.

Can I share or resell the directory?

You may share it within your purchasing organization for internal use. You may not resell the directory or listings as a data product, publish the full directory online or redistribute the files outside your organization. See Customer-use Terms.

Can I get a refund?

Because the files are downloadable, we generally cannot offer change-of-mind refunds once digital access is provided, except where required by law. Missing or defective downloads, duplicate charges, or content materially different from its description will be reviewed for an appropriate resolution, which may include a replacement or refund. See our Refund Policy. This does not limit applicable legal rights.

What if I need help?

Email support@hometownprospectshq.com with your order number and the file or directory name. For a listing correction, include its Listing ID. Please do not send payment details.

Can I pay to add my business?

No. Hometown Prospects sells researched directories; we do not offer paid listings or advertising placements.

Still need a hand? Email support@hometownprospectshq.com.